Description
The Home Medical Equipment Coordinator is responsible for the intake, coordination, and timely implementation of Home Medical Equipment (HME) and supply orders.
Acting as a key liaison among referral sources, providers, patients, and internal service lines, this role ensures accurate documentation, verifies medical necessity, and maintains clear communication throughout the order process.
The coordinator manages patient orders from start to finish, including reviewing referrals, coordinating deliveries, and providing essential patient education.
They also facilitate one-on-one equipment set-ups or fittings, ensuring patients and caregivers are properly instructed on the use, care, and safety of the equipment provided.
If in a Field / Delivery role, the coordinator is responsible for making timely deliveries of Home Medical Equipment (HME) products and supplies to customers.
Essential Functions
- Delivers exceptional customer service by promptly and courteously responding to phone calls, emails, chats, and in-person inquiries
- Coordinates patient intake and order processing by gathering referral information, entering data into the Electronic Medical Record (EMR), and verifying insurance benefits or self-pay status at the time of intake
- Manages the delivery and fulfillment of medical equipment and supplies, selecting appropriate delivery methods to meet patient and company needs
- Supports patient discharges and transitions of care by working closely with hospital liaisons and case managers
- Provides one-on-one patient support, including equipment education, fittings, and verifying that equipment selections align with physician orders and patient-specific needs
- Processes Point of Sale (POS) transactions by entering orders, receiving payments, and coordinating delivery or patient pick-up
- Collaborates across departments to ensure seamless service delivery, maintains effective internal and external relationships
- Demonstrates strong problem-solving and compliance knowledge, addressing concerns promptly while maintaining a working understanding of Medicare, Medicaid, and third-party billing requirements
Skills
- Customer Service
- Order Entry & Processing
- Communication
- Interpersonal Skills
- Patient Care
- Referral Management
- Telephone System Proficiency
- Computer Literacy
- Medical Equipment Knowledge
- Problem Solving
Required Qualifications
- Demonstrated experience in a customer service role, with a focus on professionalism, empathy, and responsiveness
- Proven ability to work independently with strong self-motivation, accountability, and sound judgment
- Excellent verbal, written, and interpersonal communication skills
- Strong attention to detail, accuracy, and dependability in managing tasks and documentation
- Effective organizational and time management skills, with the ability to prioritize and manage multiple responsibilities
- Proficiency in using basic computer applications
- Ability to understand and speak English clearly
- Demonstrated ability to adapt to changing priorities and work collaboratively in a team-oriented environment
Preferred Qualifications
- Experience working with home or durable medical equipment
- Experience Coordinating office operations and administrative tasks
- Experience providing direct or supportive patient care
Physical Requirements
- Ongoing need for employee to see and read information, labels, assess patient needs, identify HME equipment and supplies
- Frequent interactions with both patients/customers and /or patient care providers, and employees
- Hearing/Listening, Manual Dexterity
- Interact with others requiring the employee to communicate information
- Operate computers and other office equipment requiring the ability to move fingers and hands
- Remain sitting or standing for long periods of time to perform work on a computer, telephone, or other equipment
Schedule
- Monday - Friday, 9:30am - 6:00pm
- Work 2 Saturdays per month
Salary
$19.50 - $26.48 per hour