Description
At Peabody, we're committed to providing safe, high-quality homes and services for our residents. As an Apprentice Repairs Administrator (Awaab's Law), you'll play an important role in supporting residents affected by damp and mould issues, helping to ensure repairs are managed efficiently, communication is clear, and residents receive the support they need.
This is an exciting opportunity to gain hands-on experience within housing and property services while completing a Level 3 Business Administrator Apprenticeship. You'll earn while you learn, receiving structured training, mentoring and support from experienced colleagues as you build the skills, knowledge and confidence for a successful career.
What you'll be doing
Working within our centralised Repairs Team, you'll provide vital administrative support to colleagues managing damp and mould cases and help ensure we meet our obligations under Awaab's Law.
In this role, you'll:
- Support residents and operational teams throughout the repairs process, with a focus on damp and mould cases.
- Manage enquiries received via telephone, email and internal systems, ensuring residents receive timely responses and updates.
- Schedule appointments and coordinate activities to help progress repairs and inspections.
- Maintain accurate records, databases, case files and internal systems.
- Support the management of team inboxes and resident communications.
- Work closely with colleagues, contractors and stakeholders to help deliver an effective repairs service.
- Produce reports, update spreadsheets and assist with service performance monitoring.
- Help ensure residents are kept informed of progress and that expectations are managed effectively.
- Develop your knowledge of housing services, repairs processes, customer service and compliance requirements.
- Build valuable skills in administration, coordination, stakeholder engagement and problem-solving.
About the Apprenticeship
Alongside your day-to-day role, you'll complete the Level 3 Business Administrator Apprenticeship, giving you the opportunity to gain a nationally recognised qualification while developing the skills, confidence and experience needed to succeed as Repairs Administrator.
The apprenticeship lasts 12 months, followed by a 3-month end-point assessment period. It combines practical, on-the-job experience with structured learning, helping you apply your knowledge directly to your role.
What we’re looking for
- A passion for providing excellent customer service and supporting residents.
- Strong communication skills, both written and verbal.
- Good organisational skills and the ability to manage multiple tasks and priorities.
- A proactive, adaptable and positive approach to work.
- Strong attention to detail and the ability to maintain accurate records.
- Confidence using Microsoft Office applications, particularly Excel, and the ability to learn new systems quickly.
- The ability to work effectively both independently and as part of a team.
- Strong time management skills and the ability to meet deadlines in a fast-paced environment.
- An interest in business administration, housing or property services.
- A commitment to learning, development and achieving your apprenticeship qualification.
What We Offer
- A permanent role with a clear progression pathway.
- Support from our Learning & Development team and a dedicated mentor.
- 30 days’ annual holiday plus bank holidays.
- Flexible benefits scheme, including family friendly benefits and access to a retail discounts portal.
- Up to 10% matched pension contribution.