Description
We believe independent restaurants deserve the same advantages as big chains without giving up their independence.
The Customer Experience Representative at Slice is responsible for supporting restaurant partners and their customers through inbound and outbound phone interactions.
You will handle phone orders, resolve common support issues, and ensure all work is documented accurately in Slice systems.
The goal is to consistently deliver a fast, reliable, and high-quality customer experience while supporting shop partner operations through accuracy, speed, and strong operational discipline.
This role will focus on resolving standard scenarios independently, escalating issues appropriately, and meeting performance expectations for quality, productivity, and adherence.
The Team In this role, you'll handle inbound and outbound support interactions across standard scenarios as well as incoming phone orders accurately and efficiently while meeting service level expectations.
You'll be documenting interactions accurately, including notes, tagging, and outcomes while identifying when to escalate and provide clear context that speeds up resolution.
You'll collaborate with peers, Team Leads, and Senior team members to ensure consistent execution across the team.
You will support the team during peak periods and meet performance expectations for quality assurance, productivity, and low error rate.
The Winning Recipe These are the core competencies this role calls for:
- Excellent English verbal and written communication skills, minimum B2 level
- 1 year experience in customer support, operations, or a similar role, or equivalent relevant experience
- Strong attention to detail with the ability to consistently process customer requests accurately
- Comfort using ticketing systems, CRMs, and basic spreadsheets
- Ability to stay calm, empathetic, and effective in a high-paced contact center environment
- Ability to multitask and handle competing priorities during peak periods
- Collaborate and communicate effectively with team members and leadership
The Extras Working at Slice means more than a job - it's a place where your growth actually gets invested in.
- Paid training from day one - we invest in your success from the start with fully paid on-the-job training
- Career growth that's real - clear paths to grow within your team and across the organization, backed by close coaching from team leads and trainers
- Learning & Development program - because your skills should keep growing long after onboarding
- Referral program - help us grow the team and get rewarded for it
- Wellbeing program - a dedicated wellness stipend for your physical and mental health
- Competitive salary - plus night hour supplements and extra payments
- A team that knows how to have fun - ping pong tournaments, Pizza Fridays, and summer parties are just part of the package