Description
We are seeking an Inside Sales Manager to lead, manage, and motivate a small team of Relationship Managers (Credit Buyers) at Capital One. The successful candidate will guide the team to meet and exceed loan origination performance objectives, monitor and grant credit exceptions, and provide training and coaching to ensure effective understanding and adherence to sales processes.
The Inside Sales Manager will also directly manage a territory of dealers, driving business results through relationship building and negotiation of submitted applications.
Responsibilities:
- Lead, manage, and motivate a team of Relationship Managers
- Monitor and grant credit exceptions in accordance with Capital One policy
- Provide training, coaching, and guidance to ensure effective understanding and adherence to sales processes
- Directly manage a territory of dealers
- Drive business results through relationship building and negotiation of submitted applications
- Ownership of team's recruiting, interviewing, hiring, onboarding, and development
- Offer impact performance feedback through employee recognition, rewards, and disciplinary action
- Guide employee success using a framework that encourages contribution, feedback, and growth
- Empower career development planning and opportunities
- Foster a spirit of teamwork and cohesion
- Strategically analyze data, statistics, and operational results
- Manage employee work schedules
- Foster a collaborative team through transparent communications
- Partner with peers and teammates to achieve operational alignment and mutual objectives
Schedule Expectations:
- Available approximately 3 Saturdays a month
- In office 5 days a week for the first 90-day training period
- Potential to work up to 2 Sundays a month
Basic Qualifications:
- High School Diploma, GED, or Equivalent Certification
- At least 2 years of Financial Services Experience or Business-to-Business Sales Experience
Preferred Qualifications:
- Bachelor's Degree
- 2+ years of experience in Indirect Auto Finance
- 2+ years of experience in Credit Underwriting
- 3+ years of experience in Sales and Marketing