Description
At Leidos Australia, you'll join a team where people work with integrity, inclusion, innovation, agility, collaboration, and commitment. The End User Services team plays a vital role in ensuring employees have reliable access to company IT systems and infrastructure.
As part of the End User Services team, you will support a diverse and dynamic IT environment, working closely with colleagues across the business to deliver exceptional user experiences and maintain operational readiness.
Responsibilities:
- Provide hands-on technical support across desktop, laptop, printer, telephony, video conferencing, and network services, helping the workforce remain productive and connected.
- Collaborate with Service Desk, Infrastructure, and broader IT teams to deliver seamless end-to-end support and timely resolution of technical issues.
- Troubleshoot and resolve incidents within the Standard Operating Environment (SOE), contributing to continuous improvement of support processes and customer outcomes.
- Assist with testing and deployment activities, including operating system upgrades, new hardware, peripherals, and workstation models, while documenting solutions and sharing knowledge across the team.
Benefits:
- Flex Your Way – Tailor work to life with options including Life Days (up to 12 extra days off per year), part-time arrangements, job sharing, and compressed hours.
- Wellbeing That Matters – Free access to Headspace and MeQuilibrium, plus dedicated wellness spaces to support mental, physical, and emotional wellbeing.
- Learn Without Limits – Access over 120,000 on-demand courses, alongside technical, project management, leadership, and professional development opportunities.
- Work That Makes an Impact – Contribute to nationally significant projects that matter, solve complex challenges, and accelerate career growth through unique opportunities.
- Build Your Future – Invest in development every step of the way.
Requirements:
- Experience supporting Windows-based enterprise environments, including troubleshooting desktop, network, and domain-related issues.
- Capability in diagnosing and resolving hardware, software, and connectivity issues across a range of end-user technologies.
- Experience with client device deployment, configuration, and support in a corporate environment.
- Ability to work effectively with internal stakeholders and technical teams to deliver high-quality IT services.
- Well-developed communication and documentation skills, with the ability to capture solutions and share knowledge with others.
- Must be an Australian Citizen and able to obtain and maintain a NV1 Security Clearance.
Preferred Skills:
- Experience with Microsoft Endpoint Configuration Manager (SCCM) or similar endpoint management technologies.
- Knowledge of IT service management practices, with ITIL certification or equivalent experience highly regarded.
- Exposure to engineering, defence, or other highly regulated environments.
- Experience supporting Microsoft 365 technologies, including familiarity with Microsoft Copilot and other AI-enabled workplace tools.
- Microsoft certifications or other relevant industry qualifications.