Description
As an Account Manager your key objective is to grow the coverage and quality of Agoda’s supply network by remotely managing a portfolio of hotel partners in the mid-tail segment.
You will be responsible for maximizing partner engagement, driving portfolio performance, and improving supply metrics through digital-first account management at scale.
In this role, you’ll get to:
- Own and manage a portfolio of hotels within the mid-tail segment.
- Build and maintain strong partner relationships remotely via calls, emails, and virtual meetings.
- Drive improvements in key supply metrics (SHS, DS, Pvar, AV) by analyzing performance and recommending solutions.
- Activate Agoda products and promotions for partners, track deal performance, and ensure outcomes are documented.
- Use Agoda’s digital tools (Avaya, HubSpot, SHS/DS Playbooks) for outreach, logging, and reporting.
- Ensure at least 90% portfolio coverage each quarter, prioritizing underperforming properties for higher impact.
- Participate in training to stay updated on new tools, processes, and best practices.
- Act as a point of contact for partner escalations within your assigned portfolio.
What you’ll need to succeed:
- Excellent command of English and French (both written and spoken)
- Minimum 4 years’ experience in account management, business development, or supply/e-commerce role.
- Strong relationship management and negotiation skills, with proven success in B2B engagement.
- Analytical mindset, with experience using data to drive decisions and performance outcomes.
- Comfort with digital-first work (remote portfolio management, call systems, CRM tools).
- Self-driven, organized, and able to manage a large portfolio independently.
- Strong communication skills, capable of holding multiple meaningful partner conversations daily.
- Ability to adapt quickly to evolving workflows, tools, and business priorities.