Description
As a Senior Account Manager at ICIS, you will manage and develop a portfolio of approximately 40-45 clients, primarily in the chemical sector and partly within energy.
Your main focus will be on retaining and further developing existing customer relationships. You will be in frequent contact with clients, proactively managing renewals and identifying opportunities for cross-selling and upselling. You will work closely with colleagues in business development and other internal teams.
Key responsibilities include:
- Account management: managing a portfolio of existing clients and building sustainable relationships
- Retention and renewals: proactively planning renewals, demonstrating the value of ICIS, and conducting structured account reviews
- Commercial growth: identifying and realizing opportunities for upselling and cross-selling within existing accounts
- Client contact: serving as the primary point of contact and regularly visiting clients to understand their needs and priorities
- Market and product knowledge: developing a strong understanding of ICIS products and how clients use data for commercial and strategic decision-making
- Account planning: maintaining accurate and up-to-date forecasts, opportunities, and account plans
- CRM: using Salesforce.com to record accounts, activities, and commercial insights
- Collaboration: working closely with internal stakeholders and business development colleagues to support clients optimally
Requirements:
- Extensive experience in account management, enterprise sales, or a similar commercial role
- Experience in managing and growing existing customer relationships, preferably within a subscription or renewal-driven model
- Strong commercial attitude and clear customer-centric mindset
- Ability to strategically develop relationships and identify opportunities for further growth
- Structured and disciplined approach to account management
- Experience with market information, data, software, financial services, chemicals, and/or energy is a plus
- Experience with CRM systems, preferably Salesforce.com
- Strong communication skills and ability to effectively collaborate with external and internal stakeholders
- Professionalism, ownership, and attention to detail
- Motivation to learn and develop complex products, markets, and customer portfolios
Benefits:
- Opportunity to contribute to an international, growing data and market information organization
- Much responsibility for your own customer portfolio and room to further develop existing partnerships
- Supported by product and sales training and an experienced international team
- Country-specific benefits