Description
We are looking for a Senior Systems Engineer to join our BizTech team. As a hands-on technical leader, you will own the configuration, migration, and continuous improvement of Airbnb's Atlassian platforms.
Responsibilities:
- Serve as the primary SME and hands-on administrator for JiraCloud Software, JiraCloud Service Management (JSM), and associated Atlassian tooling
- Architect and implement scalable Jira configurations including custom workflows, issue type hierarchies, permission schemes, notification schemes, screens, and field configurations
- Lead and execute Jira migrations, including Data Center to Cloud
- Design and configure Jira Service Management projects including SLAs, custom queues, JSM Forms, approval workflows, and security schemes
- Build and maintain advanced analytics, dashboards, and reporting solutions using native tooling for Jira Cloud
- Configure and administer Atlassian access management, user lifecycle management, license tier optimization, and security posture improvements
- Evaluate if Atlassian Marketplace plugins architecture evolves to a point where Airbnb could consider adopting plugins
- Act as a strategic partner to business stakeholders by leading requirements-gathering sessions, translating business needs into technical designs, and proactively identifying opportunities for automation and process improvement
- Configure and expand Atlassian Rovo AI agents and automation rules
- Write and maintain custom automation rules using Jira's native Automation engine and JavaScript
- Lead User Acceptance Testing (UAT) efforts for platform changes and migrations
- Facilitate Agile ceremonies as needed
- Document system configurations, runbooks, and knowledge base articles to support operational continuity and enable self-service across the organization
- Participate in on-call rotation and provide escalation support for critical Atlassian platform issues
Requirements:
- 7+ years of hands-on Atlassian administration experience
- Deep expertise in Jira workflow design
- Proven experience leading Jira migrations
- Experience configuring and administering Jira Cloud native tooling
- Proficiency with Atlassian Marketplace plugins
- Hands-on experience with Jira REST API
- Experience integrating Atlassian tools with identity providers via LDAP & Okta
- Working knowledge of Atlassian Rovo and AI/ML capabilities within the Atlassian ecosystem
- Experience configuring Jira Automation rules
- Strong background in Jira Service Management
- Experience leading UAT for complex migrations and platform changes
- Familiarity with SAFe Agile
- Strong analytical and communication skills