Description
About the Role
As a Sales Development Representative (SDR) at Airwallex, you will drive the company's future growth engine by working with the SME & Growth Account Executive team to qualify leads and build the sales pipeline.
Responsibilities:
- Move solid leads through the funnel, connecting them to a salesperson and arranging meetings.
- Initiate contact with potential customers by calling or responding to inquiries generated by the Marketing Team.
- Execute designed touchpoints in a customer journey through cold calls, emails, chat, and social media.
- Develop relationships with prospects to uncover needs through effective questioning, qualifying interest and viability to prepare handoff to sales.
- Present product information to customers once their needs have been identified.
- Follow up with potential customers who expressed interest but did not initially result in a sales opportunity.
- Perform regular follow-up calls or emails and facilitate communication with existing customers to deepen relationships and identify new potential needs.
- Effectively work through lead lists, meeting/exceeding SLAs, consistently updating activity and contact information within the CRM system, and supporting weekly reporting efforts.
- Inform and recommend outreach strategies and best practices by testing various touchpoints.
- Collaborate and provide feedback and insights to Marketing to help improve targeting and messaging.
Requirements:
- Track record of top performance or prior success in an SDR-related role (a minimum of 1-year experience required).
- Native-level fluency in Japanese and business-level English (spoken and written).
- Strong interest in technology.
- Self-starter who is able to operate in a hyper-growth environment.