Description
The Sales Optimization Support (SOS) Team at Hewlett Packard Enterprise partners with the HPE North America sales community to provide exceptional support in executing operational tasks.
As a Sales Optimization Support (SOS) Analyst, you will play a key role in enabling HPE sellers to generate more revenue by tracking and completing requests related to sales pursuit, order management, and post-sales on their behalf.
In this role, you will:
- Be directly aligned to a group of sales professionals to develop relationships and anticipate needs in a high-touch relationship model.
- Leverage prior knowledge, SOS job aids, SOS process experts, and business process owners to resolve issues or route to the appropriate teams at HPE.
- Navigate HPE’s processes to complete requests and solve problems in a timely manner and closer to the customer, where the cost is the lowest.
- Track requests to completion, ensuring sellers have the resolution needed to communicate to customers and partners as appropriate.
- Provide input and identify process improvement opportunities to improve quality, operational efficiency, and end-to-end workflow effectiveness.
Daily responsibilities:
- Manage sales pursuit requests related to equipment loans, quotes, deal registrations, and other items to help close the sale.
- Track orders, shipment status, and other pertinent items related to order fulfillment.
- Address post-sales issues by identifying the appropriate process based on time since shipment, cost, and scope of request.
- Redirect requests to other HPE teams for tasks not in scope for SOS.
- Maintain an Excel-based tracker of requests and prepare monthly scorecards.
- May serve as a process expert for one or more processes supporting SOS teammates.
Education and Experience:
- 2+ years of experience in sales or sales support roles preferred.
- Bachelor’s degree in business management or equivalent experience preferred.
Required skills:
- Exceptional customer service focus with sharp attention to detail.
- Comfortable with ambiguity and digging in to determine root cause of issues and driving to closure.
- Understanding of a matrixed environment and confidence in following up on tasks across other teams.
- Ability to thrive under pressure while managing a variety of requests, often simultaneously.
- Able to prioritize time and focus on critical tasks, comfortable asking for assistance to ensure timely resolution when workload is high.
- Patient and persistent with confidence to escalate early when support is needed.
- English language written and verbal communication skills.
The expected salary/wage range for this position is $65,200 - $150,500 per year in Texas. Actual offer may vary from this range based upon geographic location, work experience, education/training, and/or skill level.