Senior Project & Programme Manager

Joining a high-performing regional account-based JLL team, the Senior Project & Programme Manager will work as part of a dedicated team managing the end-to-end delivery of a single, large-scale, multi-floor refurbishment and restacking project in Hong Kong.

The role reports directly to the on-account Project Director, who is the lead person responsible for delivering the Hong Kong project. The focus of the Senior Project & Programme Manager will be hands-on delivery and leadership of this flagship project, ensuring strict adherence to scope, schedule, budget, safety, and quality , while managing complex stakeholder, vendor, and internal Client dynamics within a live, high-profile office environment.

You will be responsible for leading specific project workstreams, ensuring coordination and integration across the project programme.

General Responsibilities

• Involved in strategic discussions leading up to project CapEx approval.
• Full lifecycle delivery of the multi-floor refurbishment project from design through to handover.
• Management of and coordination with all external consultants, contractors, and vendors appointed to the project.
• Coordinate closely with internal Client functions including Sourcing, Workplace Design, IT, Security, Legal, and Finance, plus others.
• Ensure delivery is compliant with Client governance and JLL key performance indicators.
• Actively drive project procurement and enforce contract performance across all parties.
• Participate in and chair weekly project meetings and ensure timely distribution of accurate minutes.
• Contribute to and produce detailed monthly reports covering safety, program, budget, risk, cash flow, and profitability.
• Act as primary point of escalation for project issues, risks etc.
• Drive HSE behaviours and compliance
• Liaise with Hong Kong statutory authorities and building management for permits and approvals.

Key Result Areas:

• SUCCESSFUL DELIVERY

+ Implement site-specific Safety and Environmental Plans compliant with HK regulations and Client standards. + Manage contractual and commercial risk across multi-million-dollar vendor packages. + Establish project-specific organization structure aligned with Client governance. + Maintain a master programme with critical path milestones, phased work and interdependencies. + Partake in project budget control workshops, working with the consultant team to track, forecast, and report variances weekly. + Lead value engineering and constructability reviews to optimize cost and timeline without compromising quality. + Administer contracts professionally to protect Client and JLL interests. + Ensure quality control systems are embedded and Client satisfaction surveys are conducted post-handover per floor. + Utilize JLL and Client technology platforms for real-time project tracking and reporting.

• BUSINESS OUTCOMES

+ Develop relationships with other business lines within Client and JLL organisations with the aim of encouraging collaboration. + Represent JLL as trusted advisor to senior Client stakeholders throughout project duration. + Support pursuit of industry awards for project excellence in Hong Kong/APAC region. + Provide lessons learned and case studies to enhance Client and JLL’s regional project delivery playbook.

• LEADERSHIP

+ Represent the PMO and project team through professionalism and delivery excellence. + Be recognised as key project personnel by the Client and by internal teams, liaising and coordinating with other JLL functions based on-account (i.e. FM/Operations, Workplace Design etc.) + Model JLL values and foster a culture of accountability, collaboration, and innovation. + Coach junior staff and delegate effectively to build team capability.

• PERSONAL EFFECTIVENESS

+ Maintain rigorous personal and team performance standards under dedicated deadlines. + Collaborate with JLL regional leadership to resolve escalated issues swiftly. + Seek advice and collaborate with other senior staff in exploring solutions to problems and areas of risk that arise. + Make decisive, data-driven decisions to keep project on track.

• RELATIONSHIP BUILDING

+ Build trust with Client executives, building management, and external partners. + Maintain JLL’s reputation as a reliable, transparent, and results-driven delivery partner. + Promote open, constructive and collaborative relations with superiors, subordinates, peers and clients.

• COMMUNICATION

+ Communicate project status clearly and frequently to all levels , from frontline teams to C-suite. + Listen actively, respond promptly, and lead by example in all interactions. + Conduct post-completion review to capture successes and improvement areas for future projects.

Additional Requirements for This Role

• Minimum 10-15 years’ experience in large-scale commercial fit-out or base-build projects in Hong Kong.
• Proven track record delivering high-value projects within occupied Grade A towers.
• Strong familiarity with HK Building Department regulations, fire safety codes, and building management protocols.
• Fluent in English and Cantonese required.
• Experience using technology systems and software.
• Ability to navigate complex stakeholder matrices in global financial institution environments.
• Willingness to visit site during construction, for which time in lieu will be given.