Description
We are looking for an approachable, resilient, and well-organised Receptionist/Administrator to join our front-of-house team. Whether you are looking to start a rewarding career in healthcare or bring customer service experience from another sector, we welcome your application.
About the Role: We are seeking a dedicated Receptionist/Administrator who:
- Is looking to work full-time/5 days a week/7.5 working hours per day)
- Is available to cover extended hours on Mondays (finish at 8:00PM / 7.5hrs working hours shift)
- Is available to work flexible weekday shifts starting at 07:45 or finishing at 18:30.
- Has previous GP surgery experience.
- Possesses IT skills and is proficient in EMIS Web.
- Demonstrates flexibility, strong team values, and a commitment to delivering high-quality patient care.
- Is committed to further training and development and exhibits exceptional communication skills.
Main duties of the job As a Receptionist/Administrator, you will play a vital role in supporting the smooth running of the practice and providing an excellent service to our patients. Your responsibilities will include:
- Warmly welcoming patients and visitors, handling enquiries with empathy, care, and professionalism.
- Managing phone calls, emails, and face-to-face requests efficiently in a fast-paced environment.
- Supporting the patient triage process by accurately recording details and directing queries in line with practice protocols.
- Carrying out core administrative duties, including clinical scanning, record updating, filing, processing ERS referrals, and prescription requests.
- Processing new patient registrations and maintaining accurate, confidential patient records in line with GDPR requirements.
- Working closely alongside GPs, nurses, and practice managers to ensure seamless patient care across both sites
Benefits
- None mentioned
Person Specification Experience Essential
- Strong organisational skills with the ability to stay calm and multitask under pressure.
- Clear, confident, and compassionate communication skills (both spoken and written).
- A positive, proactive attitude and a genuine commitment to helping patients.
- Flexibility to work shift patterns: Tuesday to Friday shifts starting between 07:45 and finishing by 18:30 (7.5 hours/day), plus Monday extended hours finishing at 20:00.
- Educated to GCSE level or equivalent.
Desirable
- Prior customer service, front-desk reception, or admin experience in any industry.
- Familiarity with clinical systems such as EMIS Web (full training provided regardless).
- GCSE passes in English and Mathematics (Grade C or above).