Description
We are seeking an organised and customer-focused Pre-Assessment Administrator to join our experienced team at Spire Liverpool Hospital on a flexible bank basis.
The successful candidate will support the delivery of an efficient patient administration service, providing a professional and welcoming experience for patients while working closely with consultants, clinical teams, and other hospital departments.
Key Responsibilities:
- Manage patient enquiries professionally by telephone, email, and face-to-face.
- Book and coordinate pre-assessment appointments.
- Prepare patient records and documentation for the pre-assessment nursing team.
- Process appointment and admission information accurately and efficiently.
- Liaise with patients, consultants, medical secretaries, and clinical teams.
- Handle confidential patient and consultant information appropriately.
- Support the smooth day-to-day running of the pre-assessment service.
Requirements:
- Previous experience in an administrative, office-based, or customer service role.
- Excellent communication and organisational skills.
- A professional and confident telephone manner.
- Strong attention to detail and the ability to manage competing priorities.
- Confidence using Microsoft Office and other computer systems.
- The ability to work effectively both independently and as part of a team.
- Previous healthcare administration experience or knowledge of medical terminology would be beneficial but is not essential.
Benefits:
- Bank colleagues are paid weekly.
- Competitive rates for bank colleagues working on a flexible basis.
- Free onsite car park, saving an average of £50 per month.
- Access to Spire Healthcare pension.
- Free uniform.
- Free DBS.
- Full induction, including mandatory training updates.
- Opportunities for further training and progression into permanent posts.