Description
Join a hotel within the Accor network, a leading hospitality group with a diverse portfolio of brands and properties.
As an Assistant Responsible Accommodation, you will play a key role in ensuring the smooth operation of the hotel's accommodation services, working closely with the Accommodation Manager and teams to deliver high-quality experiences for guests.
Your responsibilities will include:
- Providing excellent customer service, ensuring seamless check-in and check-out processes, and addressing guest needs and concerns
- Managing and motivating reception and housekeeping teams to maintain high standards of service and quality
- Supporting the Accommodation Manager in achieving quantitative and qualitative objectives, including revenue growth through effective sales and revenue management strategies
- Implementing brand projects and initiatives, promoting the hotel's unique identity and values
Key responsibilities:
Techniques and Customer Relations:
- Ensure welcoming and efficient guest services, adhering to brand standards
- Establish strong relationships with guests, encouraging loyalty and ensuring their comfort and well-being
- Promote hotel services and amenities, providing relevant information and recommendations
- Maintain up-to-date knowledge of the hotel's environment, including local attractions, activities, and competitors
- Manage and update databases, ensuring accuracy and relevance
Management:
- Monitor and control billing and payment procedures, ensuring accuracy and efficiency
- Maintain key performance indicators (KPIs), including revenue, occupancy rates, and average room rates
- Foster effective communication between departments, ensuring seamless service delivery
Team Management and Transversal Implication:
- Develop and motivate teams, creating a positive work environment and encouraging collaboration
- Support team members in their professional development, providing guidance and feedback
- Communicate effectively with colleagues and other departments, ensuring alignment and cooperation
Commercial and Sales:
- Implement and enforce pricing and commercial policies, optimizing revenue and occupancy
- Analyze market trends and competitor activity, adjusting strategies accordingly
- Promote the hotel's loyalty program and ALL Plus benefits, driving membership and engagement
Hygiene, Safety, and Environment:
- Ensure a clean and safe working environment, adhering to health and safety protocols
- Implement and enforce environmental policies, promoting sustainability and reducing waste
Qualifications:
- Previous management experience preferred
- Proficiency in Windows, revenue management tools, and TARS
- Fluency in French and professional English required
- Strong customer focus, service-oriented mindset, and commercial acumen
- Autonomous, organized, and able to delegate tasks effectively
- Strong attention to detail, analytical skills, and ability to interpret financial data