Description
We are seeking an Assistant Front Office Manager to support the Front Office Manager at Soho House Los Cabos.
As an Assistant Front Office Manager, you will provide exceptional service to our members and guests, ensuring a smooth and efficient experience.
Responsibilities:
- Collaborate with the Front Office Manager to develop and implement check-in processes and welcome experiences for members and guests.
- Contribute to achieving departmental objectives related to payroll, operational expenses, staffing, and guest services.
- Oversee daily Front Office operations, greeting guests and members upon arrival.
- Supervise and support Front Desk Agents, ensuring they meet Soho House service standards.
- Participate in talent identification, interviews, and recruitment of new team members.
- Organize and lead team meetings and training sessions to develop skills and provide guidance.
- Ensure new team members receive proper induction and training.
- Communicate daily events, guest lists, VIP guests, occupancy levels, and sales targets.
- Maintain rapid, professional, and friendly communication to resolve guest and team queries.
- Collaborate with the Controller and Purchasing Manager to manage inventory and procurement.
- Ensure high standards of guest service and member experience through claims management and documentation.
Requirements and Qualifications:
- Minimum 3 years of experience in hospitality or guest services.
- At least 1 year of experience in supervising Front Office operations.
- Excellent attention to detail, multitasking, and dynamic work environment skills.
- Proficient in computer software, preferably Excel, Microsoft Word, MRM, Salesforce, and Opera.
- Outstanding guest service and member care orientation.
- Strong verbal and written communication skills.
- Fluency in two languages is an advantage.
- Bachelor's degree in Hospitality, Tourism, or a related field is preferred.
- Flexible working hours, including nights and weekends, are required.
Physical Requirements:
- Ability to handle, manipulate, and lift objects regularly.
- Frequent movement between property areas.
- Ability to move, pull, push, load, or lift up to 14 kg (30 lbs).
- Occasional kneeling, bending, squatting, and climbing stairs.
- Prolonged standing, walking, lifting, and bending.