Description
This role offers a dynamic position where you will address payment discrepancies involving Agoda and its partners. You will be encouraged to forge positive relationships with partners, aiming to resolve financial disputes and enhance the payment process to prevent future issues.
About Agoda At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world. Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe.
Get to Know our Team Strategic Partnerships is a team of creative entrepreneurs that develop solutions for Agoda’s and other Booking Holdings brands’ non-accommodation partners and promote our top and bottom-line growth. We design tailored business and product solutions with our partners and help them generate measurable value.
What You’ll Do
- Provide day-to-day support for existing partners, as a first point of contact for inquiries and troubleshooting the partners facing problem.
- Assist with regular payment confirmation, validation, reconciliation and disputed booking diagnosis.
- Basic Account management: on-going operational support and bridge between partner and our regional support team (performance, reporting, promotions, solutions).
- Provide cross-department support during major campaigns, include but not limited to hotel selection, Promotion material preparation and content display and pricing check.
- Frequent communication within the organization at all levels, with headquarter and regional team on distribution related tasks, including but not limited to market updates, operational milestones, campaign reports, commission payment, fund collection, etc.
- Coordinate with AST/ one Supply team to support hotel mapping request.
Qualifications/Experience
- Open to candidates seeking their first professional role, especially recent graduates!
- Strong attention to detail with excellent problem-solving skills.
- Good organizational abilities, with the capacity to work effectively in a team setting.
- Proficiency in basic Excel functionality.
- Proficiency in SQL is an advantage.
- Fluency in both Chinese and English (written and spoken) is required.
Competencies/Skills
- Exceptional interpersonal communication skills.
- A professional “can-do” attitude and a dedicated work ethic.