Description
As a Principal Associate Process Manager at Capital One, you will serve as the operational anchor and owner of project governance routines, financial governance alignments, and well-managed programs. You will drive process rigor to ensure third-party project management partners execute retail construction projects efficiently, defensibly, and in full compliance.
Responsibilities:
- Govern Project Intake & Lifecycle Tollgates: Lead project intake validation and tollgate approvals across the construction lifecycle.
- Manage Governance Routines: Own, structure, and facilitate recurring governance forums and review agendas.
- Own Formal Internal Controls & Systems of Record: Serve as the primary owner for formal internal governance controls.
- Drive Third-Party Vendor Accountability: Ensure partner compliance against established SLAs, approval matrices, and documentation standards.
- Execute Commercial & Financial Governance: Serve as a primary reviewer for commercial workflows.
- Adjudicate Change Control & Scope Adjustments: Review change requests and scope/schedule/budget updates post-baseline.
- Maintain Process Documentation & Playbooks: Own, update, and manage formal standard operating procedure (SOP) playbooks.
- Collect Data & Produce KPI Metrics: Collect, analyze, and measure process performance data.
- Lead Complex Problem Solving & Continuous Improvement: Identify misalignments and engineer ways to create efficiency.
Requirements:
- High School Diploma, GED, or equivalent certification
- At least 3 years of Process Management or Risk Management experience
- At least 1 year of experience in Continuous Improvement methodologies
Preferred Qualifications:
- Bachelor’s Degree
- 4+ years of Process Management experience in Commercial Real Estate, Construction, or Retail Operations environments
- 2+ years of experience managing third-party vendor performance, SLAs, or compliance controls
- Business Process Management (BPM), PMP, Lean, Agile, or Six Sigma certification
Salary: McLean, VA: $108,900 - $124,300 for Principal Process Manager Richmond, VA: $98,900 - $112,900 for Principal Process Manager