Description
Thomson Reuters is seeking a Director of Workflow Engineering to lead the engineering function and set its technical direction across Service Management and IT Operations.
The successful candidate will have:
- 12+ years in technology, including 7+ years leading engineering or platform teams (ServiceNow or IT Service Management)
- Technical credibility to set architecture and development standards
- Sound build-vs-buy judgement
- Deep ITIL fluency: incident, problem, change, request, knowledge, SLM, and continual service improvement
- Strong ServiceNow architecture, workflow design, and platform governance experience
- Familiarity with Now Platform AI (Predictive Intelligence, Now Assist) and agentic automation
- Experience designing and scaling automation on various tooling
- Event-driven engineering across APIs, webhooks, monitoring/observability platforms, cloud services, and telemetry ingestion
- Ability to engineer workflows for real-time execution
- Fluency in CI/CD, deployment automation, and observability
- Experience establishing development standards, quality controls, and platform governance across a global team
- Strong written and verbal communication skills across engineering, operations, and business audiences
Responsibilities include:
- Leading, growing, and mentoring the engineering team
- Owning the technical architecture, development standards, and engineering practices for operational workflows on ServiceNow and the tooling around it
- Shifting the mindset from automating existing processes to redesigning them with an AI-first lens
- Replacing manual, ticket-driven processes with workflows that execute reliably and consistently at scale
- Bringing AI into production operations
- Building and owning the integrations that make automation possible
- Setting the engineering roadmap for the function and defining how its success is measured
Benefits include:
- Hybrid work model
- Flexibility and work-life balance
- Career development and growth opportunities
- Industry-competitive benefits
- Culture of inclusion and belonging
- Social impact initiatives
The base compensation range for this role is $183,100 USD - $340,000 USD.