Description
Howden is seeking a motivated and customer-focused individual to join their Renewals Sales Team. As a Renewals Sales Team Member, you will manage a pipeline of Private Medical Insurance (PMI) policy renewals, ensuring clients are contacted in a timely and structured way ahead of their renewal date.
Responsibilities:
- Manage a pipeline of PMI policy renewals
- Maintain accurate client records and manage workload effectively across multiple systems
- Work to, and consistently achieve, daily and monthly Key Performance Indicators (KPI)
- Take ownership of personal performance, actively seeking feedback and continuously improving call quality and outcomes
- Stay up to date with product knowledge, insurer changes, and market developments
- Handle a high volume of inbound and outbound calls, along with email contact
- Identify opportunities to upsell or cross-sell additional products
- Deliver clear, compliant advice in line with regulatory standards
Requirements:
- Motivation to succeed and a positive attitude towards working to targets
- A pro-active, customer-focused approach and genuine interest in helping people make informed decisions
- Confidence to suggest solutions that genuinely benefit the customer
- Resilience and determination when handling objections or challenging conversations
- High level of attention to detail and accuracy
- Strong organisational skills with the ability to manage tasks and deadlines
- Confident and professional communication skills, both verbal and written
- Willingness to learn new information and build technical knowledge through training
- Team-focused attitude with a willingness to share knowledge and best practice
What we offer:
- A career that you define
- Opportunities for growth and development
- A supportive and collaborative work environment
- Reasonable adjustments to ensure the position aligns well with your needs