Description
We are seeking a Team Leader to manage a team of file handling and support staff in delivering market-leading results in Liverpool. As a Team Leader, you will mentor and develop team members to reach their full potential and achieve targets and objectives.
Key Responsibilities
- Develop handlers to achieve financial authorities within agreed timescales
- Manage individual and team performance against KPIs and SLAs, formulating plans for improvement where needed
- Complete supervision in line with each individual's competency matrix, providing timely coaching and identifying training needs
- Assist the Business Unit Director (BUD) with key client auditing activity as required
- Manage individuals on performance improvement plans
- Provide continual feedback on development areas to the BUD with recommendations for improvement
- Monitor the caseload/workload of agreed team members, including allocation of files and tasks
- Foster a team-working culture and motivate team members
- Drive continuous improvement within the team, including conducting audits and implementing improvement plans
- Monitor and manage financial processes, ensuring compliance with SRA guidelines and timescales
- Manage team members according to the firm's policies and ensure HR procedures are followed
- Check incoming and outgoing post as required
- Prepare for and conduct team and 1-to-1 meetings
- Ensure compliance with the SRA Code of Conduct 2011
Skills, Knowledge & Expertise
- Technical competence in EL/PL claims and litigation is essential
- Ability to nurture and encourage team members
- Knowledge of recent changes in Court processes
- Knowledge of SRA and ISO guidelines
- Excellent communication and interpersonal skills
- Ability to plan, prioritise, and focus on achieving targets and objectives
- Positive, confident, and enthusiastic attitude
- Good client care skills and experience working to client guidelines
- Ability to win the trust and confidence of others
- Anticipate problems and identify solutions
- Driven to achieve goals
- Excellent listening and verbal communication skills
- Ability to influence others
- Remain calm under pressure
- Take constructive feedback and set personal goals for continuous improvement
- Remain fair and objective at all times
Benefits
- Davies Incentive Plan
- 25 days holiday per year, increasing with level of service
- Family Cover Private Medical Insurance (Bupa)
- Simply Health Care Cash Plan
- WeCare – 24/7 online GP, mental health support, and virtual wellbeing covering various topics
- Death in Service
- Critical Illness Cover
- PHI/Income Protection
- Pension Contribution based 5% Employee / 3% Employer
- Employee Resource Groups
- Employee Volunteering Programme
- Cycle to Work Scheme
- Tech Scheme
- Season Ticket Loan
- Gym Flex
- Access to Online Discount Sites
- Discounted Gourmet Society Membership
- Discounted Tickets for Merlin Attractions nationwide
- Discounts at local retail outlets