Description
We are seeking a Senior Solutions Manager, Legal AI FDE to lead product strategy and execution for customer-facing Forward Deployed Engineering (FDE) engagements in CoCounsel Legal.
In this role, you will own the product direction and execution of complex Legal FDE engagements, working directly with law firm customers, Forward Deployed Engineers, Professional Services, commercial segments, and core product teams.
You will turn high-value legal workflow problems into well-defined solutions and scalable product capabilities.
Key Responsibilities:
- Customer Engagement and Use-Case Discovery: Partner directly with law firms, corporate legal departments, legal operations teams, and internal stakeholders to understand workflows, pain points, risk considerations, and operational constraints.
- Product Leadership Across FDE Engagements: Lead product execution across multiple legal FDE engagements.
- Backlog and Execution Management: Own and maintain engagement backlogs with strong hygiene, prioritization, and transparency.
- End-to-End Product Lifecycle Ownership: Manage product work from intake through development, deployment, adoption, release readiness, and transition to core product teams or ongoing customer ownership.
- Productization of Bespoke Legal Solutions: Identify recurring legal workflows, integration patterns, and solution components that can become repeatable capabilities.
- Legal AI Quality and Trust: Partner with engineering, subject-matter experts, and product teams to define validation criteria appropriate for legal workflows.
- Strategic Influence: Synthesize customer needs and deployment insights into recommendations for product roadmaps, reusable service offerings, enablement, and investment priorities.
Required Qualifications:
- 7+ years of product management experience, ideally in enterprise SaaS, AI-enabled products, workflow platforms, integrations, or implementation-heavy environments.
- Demonstrated experience leading complex, customer-facing product work across multiple stakeholders and parallel initiatives.
- Proven ability to convert ambiguous customer problems into clear product strategy, requirements, prioritization, and execution plans.
- Strong executive communication, facilitation, negotiation, and decision-making skills.
- Experience partnering closely with engineering teams and influencing cross-functional partners without direct authority.
Preferred Qualifications:
- Strong understanding of legal teams, legal operations, law firm workflows, or adjacent professional-service environments.
- Familiarity with legal use cases such as legal research, drafting, review, knowledge management, litigation, transactional, compliance, or legal operations.
- Hands-on experience with generative AI, agentic workflows, APIs, enterprise integrations, or document-intensive workflows.
- Proven track record of transitioning bespoke customer solutions into reusable product capabilities or scalable delivery patterns.
What's in it For You:
- Hybrid Work Model: We've adopted a flexible hybrid working environment for our office-based roles while delivering a seamless experience that is digitally and physically connected.
- Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities.
- Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow's challenges and deliver real-world solutions.
- Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing.