Description
Product Management at Capital One involves reimagining the status quo, finding value creation opportunities, and driving innovative and sustainable customer experiences through technology.
As Sr. Manager, Product Management - Workforce Management Tools, you will own the end-to-end Workforce Management product suite and lead the PM team behind it. You will oversee everything behind Card Servicing’s forecasting, capacity planning, schedule generation, and real-time operations.
Key Responsibilities:
- Set a clear vision for the platform so the team builds toward long-term goals rather than just reacting to incoming requests.
- Coach and mentor a team of Product Managers, driving high standards and focusing on measurable outcomes rather than just output.
- Own the core scheduling and planning tools, directly influencing agent experience, customer satisfaction, and operational efficiency.
- Translate Capital One’s technical and security needs for external vendors, while helping internal stakeholders plan around vendor roadmaps.
- Partner with Tech Leads to resolve architecture tradeoffs, clean up data pipelines, and ensure live deployments run smoothly.
- Balance immediate leadership demands with long-term platform health and technical dependencies.
- Work across Enterprise Data and Tech teams to ensure our workforce data is integrated and scalable across the company.
- Translate complex platform constraints into clear business terms for senior leaders, and convert business goals into actionable technical plans.
Capital One Product Framework:
In this role, you’ll be expected to demonstrate proficiency in five key areas which we consider to be the foundation for successful Product management:
- Human Centered - Obsesses about internal and external customer needs to reimagine and innovate product solutions.
- Business Focused - Delivers game-changing outcomes by focusing on leverage and execution excellence.
- Technology Driven - Leverages technology to deliver innovative and resilient solutions that enable both near term and long term value.
- Integrated Problem Solving - Identifies and resolves complex problems to deliver outcomes while mitigating product risks.
- Transformational Leadership - Leads cross functional teams to solve customer problems and drive organizational alignment.
Basic Qualifications:
- Currently has, or is in the process of obtaining one of the following with an expectation that the required degree will be obtained on or before the scheduled start date:
- A Bachelor's or Master’s Degree in a quantitative field (Statistics, Economics, Operations Research, Analytics, Mathematics, Computer Science, Computer Engineering, Software Engineering, Mechanical Engineering, Information Systems or a related quantitative field), Business or Marketing.
- OR
- Bachelor's degree in any field and at least 4 years of Product Management experience.
Preferred Qualifications:
- Experience translating business strategy and analysis into consumer facing digital products.
Salary Information:
The minimum and maximum full-time annual salaries for this role are listed below, by location:
- Chicago, IL: $182,500 - $208,300
- McLean, VA: $200,700 - $229,100
- New York, NY: $219,000 - $249,900
- Richmond, VA: $182,500 - $208,300
Benefits:
Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being.