Description
In the Premium or Enrollment Associate Representative role, you will provide world-class customer service to clients, interacting with internal and external customers and partners on client invoicing, account reconciliation, and collections or enrolling customers.
Responsibilities/Core Functions:
- Manage assigned portfolio of client accounts
- Enroll customers in applicable systems
- Perform tasks related to collections processes and procedures
- Review client accounts receivable for necessary adjustments and disbursements
- Research and respond to billing or payment inquiries within established turnaround times
- Work with third-party administrators, brokers, and clients to reconcile accounts receivable
- Conduct extensive research on member eligibility and rate variances
- Prepare necessary adjustments to resolve member-level discrepancies
- Build effective relationships with internal and external partners
- Handle special billing or report requests
- Analyze client data using various reports and resources
- Prepare and distribute Schedule A & C tax forms
- Coordinate activities to ensure compliance with tax regulations
Competencies:
- Action Oriented
- Customer Focus
- Cross-Cultural Sensitivity
- Client/Peer Relationships
- Drive for Results
- Learning on the Fly
- Organizing
- Perseverance
- Priority Setting
- Problem Solving
- Time Management
Qualifications/Requirements:
- Freshers or 0-1 year of experience
- Bachelor's degree
- Accounts Receivable experience a plus
- High level of initiative
- Ability to handle complex or escalated issues highly preferred
- Excellent organizational aptitude and high attention to detail
- Demonstrates responsiveness and a sense of urgency when dealing with internal and external clients highly preferred
- Team player with effective verbal and written communication skills highly preferred
- Strong analytical and problem-solving skills highly preferred
- Ability to multitask and prioritize workload
- Microsoft Office with intermediate Excel and Access knowledge highly preferred