Description
Join our team at the Aviva Auto Services Centre, a state-of-the-art repair shop that transforms the customer experience. We are seeking a Customer Service Representative to be the face of our Laval repair shop, embodying our values of kindness, commitment, community, and trust.
As a member of our team, you will be responsible for providing excellent customer service, managing vehicle repairs, and ensuring timely completion of repairs.
Responsibilities:
- Prioritize tasks to ensure high customer satisfaction
- Communicate with customers regarding repair status
- Recover excess payments accurately and within deadlines
- Respond to customer inquiries professionally
- Support continuous improvement
- Handle vehicles safely and courteously
- Make decisions that positively impact the workshop and customers
- Encourage Aviva Auto Services Centre values
Requirements:
- Post-secondary education
- Valid driver's license
- Experience in collision repair
- Knowledge of collision repair and insurance principles an asset
- Familiarity with preventative maintenance, refurbishment, and vehicle repair practices
- Adaptability and proactive approach to new practices and technologies
- Ability to use body shop management systems
- Strong customer service experience and organizational skills
- Excellent communication and conflict resolution skills
- French language proficiency required
- Intermediate advanced English language proficiency required
Benefits:
- Competitive annual salary
- Medical and dental insurance
- Annual bonus eligibility
- Retirement savings plans
- Generous vacation policy
- Professional development opportunities
- Training support
- Uniforms provided
- Clean and safe work environment