Description
Mastercard's professional services arm, Mastercard Services, is seeking an Analyst - Business Transformation and Revenue Assurance to join the Insights and Enablement team. The successful candidate will drive smarter decisions and operational excellence for Services by leveraging data and technology.
The role involves:
- Developing a strong understanding of the business environment
- Engaging with key stakeholders to understand pain-points related to their business model and operational processes
- Driving Quality and Revenue assurance programs to ensure right control mechanisms are established to prevent any revenue risks and compliance gaps
- Becoming a process SME in the centralized team to institute quality checks across business operations lifecycle
- Developing appropriate documentation, such as SOPs, process flows, and user journey maps
- Supporting workstream leads in successful implementation with disciplined Program management and Change management efforts
- Monitoring process KPIs and driving continuous efficiency improvements using system enhancements, tactical automation, or process changes
Requirements include:
- Experience in driving business transformation or digital transformation, preferably for B2B services organizations
- Experience in business consulting or dealing with unstructured situations and applying first principles thinking for problem solving
- 3-5 years of experience, with a Chartered Accountant or Management degree
- Exposure to project management, stakeholder management, and excellent communication skills
- Exposure to B2B Sales processes, Sales productivity tools, and Data visualization and reporting platforms is preferred