Description
We are seeking a Banking Fraud & Scams Insight Analyst to join our team at Barclays in Gurgaon.
As a Banking Fraud & Scams Insight Analyst, you will spearhead the evolution of our digital landscape, driving innovation and excellence. You will harness cutting-edge technology to revolutionise our digital offerings, ensuring unparalleled customer experiences.
Key Responsibilities:
- Define product strategy that aligns with business vision, managing capabilities, balancing short-term with long-term goals
- Lead cross-functional relationships, working with various teams to ensure alignment of product strategy and goals
- Oversee product risk management, including identification of potential risks and development of strategies to mitigate those risks
- Own product development lifecycle, from concept to launch, ensuring efficient processes and on-time delivery
- Deliver clear objectives and key outcomes to steer the product vision and ensure alignment with company's business goals
- Monitor product performance through data-driven analysis and insights, regularly assessing progress against objectives
- Drive a customer-first approach across the product vision, ensuring customer insights and feedback are at the core of the product strategy
- Understand pricing models, cost structures, and ROI to make financially grounded decisions regarding product development
Requirements:
- Strong understanding of end-to-end Fraud and scam journeys across Banking products
- Experience in customer journey mapping, process design, and service blueprinting using relevant journey mapping tools
- Proven experience working in Agile delivery environments with hands-on use of Jira
- Strong analytical and problem-solving skills with experience working on large and complex datasets
- Experience translating customer, business, and operational requirements into product solutions and enhancements
- Ability to collaborate effectively with cross-functional stakeholders
- Expertise in SAS, SQL, Hadoop, Python, and Advanced Microsoft Excel
Desirable Skills:
- Fraud and scam knowledge, particularly focused on Non-Plastic transaction types
- Experience working within a financial institution
- Broader fraud domain expertise