Description
The Risk & Controls Analyst is an individual contributor role responsible for supporting second-line-of-defense risk governance by providing independent oversight, effective challenge, and credible assurance over operational risk management and control performance across Client Care and related operational processes.
The role partners with business stakeholders to identify emerging risks, assess control design and operating effectiveness, and drive timely remediation of control gaps and issues.
The Risk & Controls Analyst analyzes trends, investigates drivers of control failures, and influences operational change by translating risk signals into clear, actionable insights.
Responsibilities
Risk & Control Monitoring
- Execute control monitoring activities to confirm adherence to documented procedures, policies, and control requirements.
- Support control testing and validation by reviewing outputs, investigating exceptions, and providing structured feedback.
- Identify control gaps, compliance risks, process breakdowns, and potential operational risk events.
RCSA & Issue Management
- Facilitate and provide effective challenge for RCSA deliverables by partnering with process owners.
- Review and challenge control design and operating effectiveness assessments.
- Oversee issue and corrective action plan tracking, providing independent challenge.
Consultative Partnership & Influence
- Analyze risk and control performance data to identify trends, systemic issues, and emerging risk themes.
- Translate control observations into measurable business impact.
- Compile, analyze, and deliver recurring risk and control reporting.
Risk & Controls Technology Enablement
- Leverage analytics and monitoring tools to accelerate risk identification.
- Identify gaps in automated monitoring and AI/rule-based control logic.
Communication & Presentation
- Synthesize complex risk and control findings into clear narratives.
- Deliver concise insight briefs and executive-ready materials.
Qualifications
Required Qualifications
- Experience performing operational risk, compliance, audit, testing, and/or control monitoring activities.
- Demonstrated ability to execute control testing/monitoring.
- Strong analytical and critical-thinking skills.
- Proficiency with Microsoft Office tools.
- Ability to clearly document control testing results and collaborate effectively.
Preferred Qualifications
- Risk management experience supporting or executing RCSAs.
- Proficiency with data visualization and analytics tools.
- Experience translating monitoring outputs into prioritized corrective actions.