Description
We are seeking a Junior Quality Coordinator to support our client's Search Quality Rater project. As a Junior Quality Coordinator, you will be responsible for analyzing data on quality performance, producing statistical quality reports, monitoring progress, and creating related documentation.
Responsibilities:
- Analyze data on quality performance and produce statistical quality reports
- Monitor progress and create related documentation
- Complete Internal Assessments
- Provide feedback on blind test ranges and queries coming from the team
- May provide ad-hoc support to raters and educate them on best practices and client's expectations
- Flag raters that show any behavioral concerns
- May analyze RCAs provided by resources and request clarifications, as necessary
- Participate in the creation/review of new training material
- Keep track of data and analyze it
- Attend meetings with different stakeholders as applicable
- Monitor raters' queries
- Perform other program-specific tasks needed to achieve OKRs
Requirements:
- Fully Proficient in Spanish (Mexico)
- Strong understanding of English
- Located in Mexico
- Strong understanding of popular culture in Spanish (Mexico)
- Dedicated only to Search Quality rating program
- No current or previous experience with Ads quality rating
- Only one person in your household working as a Search Quality Rater
- Web-savvy and able to work in a fast-paced environment
- Excellent online research skills
- Reliable computer system and internet connection
- Reliable anti-virus software
- Ability to follow instructions in English and comply with project conventions and rules
- Must sign a Non-Disclosure Agreement to protect client confidentiality
- Pass learning modules and a required quality test designed by our client before starting work