OFS Team Member

The OFS Team performs key compliance functions for order fulfilment, maintains product administration, and strives to improve the order process to enhance customer experience.

Responsibilities include:

• Handling order processes for select products, including entering orders into specialist systems and working with internal customers to ensure accurate and timely fulfilment
• Working in rotation shifts
• Identifying process improvements and bringing them to senior team members
• Meeting defined standards for quality and productivity
• Handling internal customer queries and communications professionally
• Being a team player and ensuring internal and external customer requirements are met
• Managing online maintenance, lapsing subscriptions, and access-related issues
• Monitoring group email accounts to ensure requests are actioned and completed on time
• Meeting agreed volume, service, and quality targets

The ideal candidate will have:

• Excellent interpersonal skills
• Strong understanding of other roles within the function or business unit
• Knowledge of relationships between relevant groups within the company
• Bachelor's degree or equivalent experience
• Highly customer-centric with a passion for high-quality output

LSEG offers a range of benefits, including healthcare, retirement planning, paid volunteering days, and wellbeing initiatives.