We are seeking a Claims Handler to join our successful Property team in our Stoke office.

As a Claims Handler, you will be the first point of contact for our customers in moments that matter. You will be responsible for liaising with customers, insurers, suppliers, and colleagues nationwide, analysing policies to determine claim coverage, and devising efficient claims processing strategies.

Key Responsibilities

Liaising with customers, insurers, suppliers, and colleagues nationwide
Analysing policies to determine claim coverage and devise efficient claims processing strategies
Keeping policyholders informed about claim progress through well-crafted correspondence
Setting up new claims, appointing contractors, and updating internal systems
Issuing payments and arranging settlements as needed
Ensuring compliance with contractual and regulatory requirements
Contributing to team success and driving business growth

Skills, Knowledge & Expertise

Thriving in fast-paced environments
Attention to detail
Proactive attitude
Strong numeracy, literacy, and IT skills
Adaptability

Benefits

Career & Purpose

Davies Innovation Lab
Leadership training programme
Funding for professional qualifications
Thrive at Davies; learning opportunities

Environmental & Social

The Davies Foundation
Local charity funding
Pennies To Heaven
Employee Resource Groups
Employee volunteering programme

Financial Health

Pension, 5% employee and 5% employer contribution
My Choices at Davies provides high street discounts and financial wellbeing hub
Life assurance: x4
Refer a Friend
Cycle to Work Scheme
Lease car salary sacrifice
Davies Incentive Plan
Enhanced maternity, paternity, and adoption pay

Mental, Physical & Emotional Wellbeing

Wellbeing centre; move, munch, money & mind focus
Discounts with 100's of UK retailers
EAP; 24/7 confidential helpline
25 days holiday, increases to 26 days after 5 years and 27 after 10 years
Flexible working
Dress for your day
Inclusive employment policies

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