Description
Backcountry, a leading online retailer of outdoor gear, is seeking a skilled Retail Shop Technician to join their team in Bozeman, Montana. As a Retail Shop Technician, you will be responsible for ensuring that all products are maintained, repaired, and assembled according to the company's standards. Your primary objective will be to provide high-quality customer service by assisting with product inquiries and providing technical support, and selling merchandising to customers.
Responsibilities:
- Assemble, maintain, and repair outdoor gear and equipment, including bicycles, ski & snowboard equipment, watercraft, camping gear, and other outdoor equipment.
- Perform quality assurance checks on all products prior to customer delivery.
- Provide product information, advice, and recommendations to customers.
- Support sales associates with product knowledge and recommendations.
- Maintain the shop's organization and inventory of necessary tools and supplies.
- Collaborate with the team to meet sales goals and provide exceptional customer service.
- Develop and maintain knowledge of products, industry trends, and competitors.
- Greet and assist customers with their purchases.
- Process sales transactions accurately and efficiently.
- Maintain a clean and organized store environment.
- Manage inventory levels and restock merchandise.
- Participate in company-wide promotions and marketing campaigns.
- Strive to improve customer satisfaction and exceed sales targets.
Requirements:
- 1+ years of experience in a retail shop technician or similar role.
- Strong mechanical aptitude and technical skills with outdoor gear and equipment.
- Excellent customer service skills and ability to communicate effectively with customers.
- Ability to work independently, manage multiple tasks, and prioritize effectively.
- Knowledge of the latest industry trends and products.
- Flexible hours, including weekends and evenings.
- Ability to lift up to 50 pounds.
- High school diploma or equivalent.
- Technical certifications related to outdoor gear and equipment preferred.
Physical Requirements:
- Communicate verbally and work cooperatively with associates and customers.
- Remain standing for up to 5 hours at a time.
- Move about the store coaching and directing associates, selling to customers, and retrieving merchandise.
- Grab, reach, push, pull, bend, stoop, kneel, and crouch to retrieve and replenish merchandise.
- Lift and/or move merchandise weighing up to 50 lbs.
- Ascend/descend ladders to retrieve and/or move merchandise.
- Operate a computer, POS system, keyboards, merchandise scanners, and mouse.
- Flexible schedule, including availability for nights, weekends, and holidays.
- Regular and predictable attendance.
Compensation:
- $21 - $21.50 an hour.
Benefits:
- Excellent gear discount.
- Annual summer Adventure Contest.
- Summer barbecues.
- Pet-friendly office.