Lead Product Manager

Join a world-class marketing organization creating the best possible engagement experience for millions of members. Humana is seeking an experienced Lead Product Manager to own the strategy and delivery of the measurement and reporting product for Next Best Action (NBA).

The Lead Product Manager will define how the enterprise measures NBA effectiveness, establishing a unified measurement strategy, KPI framework, and reporting capability that spans business outcomes, model performance, and operational metrics.

Responsibilities:

• Define and communicate a compelling measurement strategy and roadmap for NBA
• Establish a KPI and metric framework that clearly distinguishes business KPIs / NBA effectiveness, model performance, and operational metrics
• Possess strong business acumen, understanding overall business strategy and how measurement aligns
• Define success metrics before build and ensure measurement requirements are considered at the earliest stages of use case discovery and design
• Own the measurement relationship across cross-functional and cross-data science teams
• Partner with data science and analytics teams to align on model performance metrics, evaluation approaches, and how model outputs roll up into business and operational reporting
• Own the end-to-end delivery of NBA reporting capabilities, leading the cycle from requirements to launch
• Define, prioritize, and maintain the measurement and reporting backlog
• Create well-defined product requirements and acceptance criteria, validating report and dashboard designs with stakeholders before build
• Ensure quality and trust in reporting through appropriate validation
• Establish product analytics and reporting that measure adoption, usage, and business outcomes
• Generate regular reports and dashboards to track progress and derive actionable insights
• Use a data-informed approach to decision-making, iterating based on what is and isn’t working
• Critically evaluate information to identify flawed or misleading data
• Identify opportunities for enhancement and submit idea canvases and business cases
• Articulate a clear vision and roadmap, influencing others both directly and indirectly
• Solve problems and make timely decisions, using independent judgment to analyze variable factors
• Lead and manage change, recognizing the need for change, championing it, and helping others adapt to new measurement standards and definitions
• Provide leadership, guidance, and mentorship to junior product managers

Requirements:

• Bachelor’s in Marketing, Business Administration, Computer Science, Information Technology, or related field
• 5–9+ years of product management experience, including hands-on ownership of a product, measurement, or analytics capability in a complex, regulated environment
• Proven ability to own the product lifecycle end-to-end,strategy, roadmap, prioritization, requirements, delivery, and value measurement
• Working knowledge of KPIs/OKRs, statistics, and measurement concepts
• Demonstrated ability to influence without authority, build relationships across data science and business teams, and align multiple teams around shared objectives
• Experience with agile methodologies, backlog management, PI Planning, and defining measurable success metrics
• Awareness of modern technology and data/analytics concepts and the ability to accurately translate technical concepts for non-technical stakeholders
• Ability to build a compelling business case, understand basic profit-and-loss drivers, and connect measurement work to financial outcomes

Benefits:

• Medical, dental, and vision benefits
• 401(k) retirement savings plan
• Time off, including paid time off, company and personal holidays, paid parental and caregiver leave
• Short-term and long-term disability
• Life insurance