Description
Mastercard is seeking a Lead Product Manager- Technical Lead Product Manager-Technical – Agentic AI to join its Business & Markets Insights (BMI) organization.
The successful candidate will own the strategy and roadmap for AI and agentic capabilities across Payment Performance Intelligence.
Key responsibilities:
- Translate a deep understanding of customers into products and solutions that drive significant customer value
- Balance the long-term direction of a product with today's needs and constraints by fully understanding the technical, competitive, and commercial contexts of products
- Partner closely with engineering, data science/AI, other platform/COE teams to ensure architecture quality, safety, evaluation, and observability
- Own PRDs, backlog prioritizations, story writing, dependencies, and release planning
- Partner with Customer Experience team to design intuitive, highly relevant features that are of maximum value to clients
- Ensure consistent alignment between business priorities and development objectives
- Lead user research, discovery, and experimentation to validate use cases, accuracy, trust, and business impact
- Support go-to-market, and customer enablement through demos, query resolution, documentation, and training
- Build strong cross-functional and stakeholder alignment across global teams
- Mentor and develop junior product managers
Qualifications / Desired Experiences:
- Knowledge of Product Development and Management principles
- Strong ability to translate complex technical concepts into clear, actionable product requirements
- Proven track record collaborating in cross-functional teams to deliver outstanding products and features
- Designing, executing, and distilling user research to drive value for the customer
- Excellent execution, communication, and stakeholder management skills
- Bachelor's degree in computer science, Engineering, or equivalent experience
- Good to have: AI know-how, specifically experience of working on Gen AI chatbot use cases support & delivery
- Payments industry experience is a plus