Description
As a Channel L2C Digital Architect at Hewlett Packard Enterprise, you will be accountable for the Channel end-to-end Lead-to-Cash (L2C) process and policy architecture across HPE Networking. You will shape and govern the integrated Channel L2C operating model, ensuring alignment across pillars and consistency from front office through back office.
Responsibilities:
- Define and govern the end-to-end L2C process and policy architecture
- Ensure pillar-level designs align to an integrated model and define digital strategy
- Mentor, manage, and guide a team of functional and process architects
- Shape and lead the inventory, assessment, and rationalization of legacy L2C policies
- Own the definition of core personas and guide development of experience blueprints and journey maps
- Guide translation of experience and policy intent into digital and process design guardrails
- Orchestrate interlocks across Front Office, Back Office, Channel, Technical, Data, and Intake leads
- Support governance forums with clear framing of options, risks, and downstream implications
Requirements:
- 10+ years in enterprise process architecture, transformation, or operating model design
- Experience in user experience design strategy and principles
- Experience supporting large-scale commercial and business transformation and/or integration programs
- Previous experience within channel operations with a strong understanding of the channel, distributor, and reseller experience
- Familiarity with core L2C enabling platforms (e.g., CRM, CPQ, order management, provisioning, entitlements, billing, finance) and their architectural interdependencies
Benefits:
- Comprehensive suite of benefits that supports physical, financial, and emotional wellbeing
- Investment in your career with specific programs to help you reach your career goals
- Unconditional inclusion and celebration of individual uniqueness