Description
Disney Entertainment & ESPN Technology is seeking a Transmission Engineer to join their Live Orchestration Department. The successful candidate will be responsible for ensuring the proper functionality of live and on-demand streaming video products across all platforms.
The Transmission Engineer will possess an intermediate level of knowledge of the Live and VOD ecosystem, as demonstrated by the ability to problem solve for everyday issues. They will also be able to discern complex issues from the routine and escalate them in a timely manner with relevant details.
Key responsibilities include:
- Managing EPG data for live channels, including extending listings data and updating catalog attributes as needed on streaming platforms including Disney+, ESPN, and Hulu + Live TV
- Ensuring content blackouts compliance against contractual obligations and partner communications
- Monitoring and confirming basic health and functionality of front-end facing features via proprietary software for media orchestration
- Partnering with Senior Operators, Leads, and Supervisors to develop and document troubleshooting protocols for workflow issues
- Escalating issues to appropriate support resources and filing incident tickets as needed to track metrics related to outages
The ideal candidate will have:
- A minimum of 2 years of experience in a relevant technical, operational or digital media environment
- Working knowledge of live/on-demand streaming products
- Strong attention to detail
- Ability to operate independently with moderate guidance
- Ability to learn quickly and adapt to new situations
- Strong ability to multitask and work in a fast-paced, time-sensitive environment
- Availability to work flexible hours, including nights, weekends, and holidays