Description
We are seeking a Sales Associate to join our Victoria's Secret team at Manchester Trafford.
As a Sales Associate, you will drive sales growth by personally selling deep and across all product categories, delivering emotionally engaging customer experiences consistent with the brand vision.
Key Responsibilities:
- Drive sales and growth by personally selling to customers
- Connect with multiple customers and proactively engage with them, reading cues and responding effectively
- Create a memorable connection by asking effective questions to identify customer needs and making additional product recommendations
- Use confident selling statements and overcome customer objections
- Provide customers with the perfect bra fit by asking effective questions, taking measurements, or conducting fittings
- Display expert product knowledge and take initiative where needed
- Participate in sales goal setting with your manager and track individual performance towards the goal
- Deliver a friendly and efficient customer experience
All roles at Victoria's Secret are responsible for:
- Driving sales results and growing the business through action and productivity
- Maintaining a focus on bras as the premier product to build loyalty and support our 'Best at Bras' culture
- Creating customer awareness to build customer loyalty
- Setting personal goals and tracking individual and team performance towards the goals
- Preparing for each shift by maintaining awareness of all sales, promotions, and applicable ringing procedures
- Taking initiative to recover and replenish merchandise
- Understanding and adhering to visual merchandising brand standards
- Assisting in housekeeping of the sales floor and communicating maintenance issues
- Keeping an awareness of and building personal capability in loss prevention
- Reinforcing store strategy to reduce shrink
- Supporting all activities related to providing a safe working environment
- Understanding and demonstrating Company values
KPI's:
- Sales
- Sales Per Hour
- Pounds Per Transaction
- Transactions Per Hour
- Bra Conversion
Qualifications:
- Exhibit an authentic desire to exceed customers' expectations
- Persuasive, build enthusiasm, and inspire the customer to buy
- Proven ability to meet or exceed sales goals preferred
- Demonstrate a sense of urgency
- Have a healthy, competitive spirit while maintaining a team focus
- Be resilient and bounce back quickly from setbacks
- Pursue opportunities to take on more responsibility
- Seek out coaching from leaders and peers to improve productivity
- Schedule flexibility that includes evenings, weekends, holidays, and non-business hours