Description
We are hiring a Senior Analyst to support customers across Europe as part of our Ethoca EMEA Product Integration team.
This role is critical to how our customers experience Mastercard and Ethoca. You will work directly with customers integrating our solutions, many of whom are technically sophisticated, highly demanding, and expect strong guidance throughout the process.
Responsibilities
- Customer integration & delivery:
- Act as the primary technical point of contact for customers during onboarding and post-go-live.
- Lead customers through end-to-end integrations, from kick-off through configuration, testing, and launch.
- Support customers that require close engagement, frequent follow-ups, and clear technical guidance.
- Review customer requirements and existing processes and recommend practical, scalable solutions.
- Build and maintain integration plans, track risks and mitigations, and provide clear status updates to customers and internal stakeholders.
- Own progress and outcomes , identifying issues early and driving resolution.
- Pre-sales technical support:
- Partner with Sales during pre-sales engagements, acting as the technical expert in customer discussions.
- Support solution design, feasibility assessments, and technical Q&A during the sales cycle.
- Translate customer needs into actionable technical requirements for internal teams.
Requirements
- Strong spoken and written English
- Strong spoken and written Italian (preferably native speaker)
- Experience working with APIs
- Customer-facing technical experience
- Ability to manage multiple integration efforts in parallel
Nice to Have
- Payments or financial services experience
- Experience with SQL or similar technical tools
- Project management experience