Description
Software Engineering SMTS - Brain Team (REMOTE)
Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword , it’s a way of life.
The Brain team owns the intelligence layer behind Piper, our flagship AI SDR product for qualifying leads and booking meetings. Our team is responsible for building, maintaining, and upgrading the agents that power Piper to support new capabilities and model releases.
You will work closely with product teams to build the products and features that allow our customers to bring their customer GTM strategy, CRM data, and guardrails together to deliver an on-brand, personalized, multi-modal AI SDR agent experience to their website and email.
You will work closely with the AI platform teams to build and maintain LLM evals that measure Piper's overall health, response quality, and ensure that those changes contribute to business outcomes like converting leads, booking meetings, and driving pipeline.
Requirements:
- Minimum of 5 years of experience working in product engineering or related fields.
- Customer-centric thinking: have a deep connection of our customers' needs and how that translates to the experiences that we build for them.
- Product engineering and ownership. Strong full-stack fundamentals and proficiency in frontend and backend development.
- Ability to work independently and engage with product and domain experts, spot gaps, and own the ideas through to production.
- Experience shipping real-time and text-based LLM products is nice to have.
- Familiarity with Rails and React is a bonus.
Nice to Have:
- Agentic development. Comfortable building alongside agents and utilizing coding agents effectively in your daily development.
- Experience building software for marketing, sales, or go-to-market teams, particularly integrations with Salesforce and other CRM platforms.
- Startup experience and rapid shipping.
Benefits:
- Foundational impact: Shape how our AI agents retrieve, reason, and answer, and the tooling every engineer here uses to build them.
- Lead real initiatives: Own significant projects end to end, with scope and influence that grow as you deliver.
- AI as a core product surface: Turn new AI capabilities into dependable experiences that customers trust, with strong engineering around evaluation, observability, and iteration.
- High bar, low bureaucracy: Work with a team that values craft and decisive execution, where strong ideas win and shipping is the default.
- Room to grow: Take on larger technical and product scope over time: leading projects, influencing architecture, and leveling up quickly.