Description
Cigna-Evernorth Services Inc. seeks a Software Engineering Advisor to provide technical support for its mainframe applications.
Responsibilities:
- Address and develop solutions to complex application problems
- Conduct code analysis to provide business-friendly explanations for requests and incidents
- Resolve critical production incidents
- Automate business requests and eliminate business incidents
- Handle production incidents and alerts
- Analyze and understand application architecture to provide resolutions to business queries and incidents
- Provide short-term fixes for critical issues while permanent fixes are applied
- Collaborate with partners to provide resolutions to critical incidents
- Hybrid work schedule
Qualifications:
- Bachelor's degree in any engineering field and 5 years of experience
- Experience with Pharmacy Benefit Management (PBM)
- Analyzing and resolving business team applications such as Adjustments, Benefits Administration, and struck instance tickets
- Developing short-term fixes for critical issues while permanent fixes are applied
- Handling Remedy and Service Now tools to track and resolve issues within Service Level Agreements (SLA)
- Gathering business requirements and functional requirements
- Identifying production problems and providing solutions
- Developing and enhancing mainframe systems with batch and online capabilities
- Ensuring adherence to standards
- Validation, patch support, server(s) upgrade, and Oracle support for PEGA support applications including Benefits Administration, Adjustments, and Modular Network Management
- Providing on-call production support
- Preparing test scripts, design, and code, implementing the implementation process, and providing installation support
- Deployment support and validation
- Using: z/OS, Cobol, JCL, VSAM, CICS, DB2, XPEditor, InterTest, File-AID, Changeman, Endevor, Abendaid, SNOW, Pega 8X, and Azure
Salary Range: $151,590-$186,100/year
Benefits:
- Comprehensive range of benefits, including medical, vision, dental, and well-being and behavioral health programs
- 401(k)
- Company-paid life insurance
- Tuition reimbursement
- Minimum of 18 days of paid time off per year
- Paid holidays and leaves of absence