Description
At Braze, we're a genuinely approachable, exceptionally kind, and intensely passionate crew.
We seek to ignite that passion by setting high standards, championing teamwork, and creating work-life harmony as we collectively navigate rapid growth on a global scale while striving for greater equity and opportunity – inside and outside our organization.
Role Overview:
The Sales Operations Data & Systems Lead architects the technical foundation and data strategy powering our global sales organization. Reporting to the Senior Manager of Sales Operations, you will eliminate seller friction by owning GTM tech stack management, building high-integrity workflows, leading continuous Salesforce data cleanup initiatives, and deploying AI-driven solutions.
Key Responsibilities:
Systems Engineering & Tech Stack Management
- Lead the technical configuration and governance of Salesforce and the broader GTM stack.
- Architect and maintain advanced automations using AI to reduce manual work and streamline account sourcing, enrichment, and routing.
- Manage the end-to-end lifecycle of GTM tools, from vendor selection and integration to user provisioning and ticket-based troubleshooting.
Data Strategy & Governance
- Build scalable cleansing, deduplication, and enrichment workflows across all GTM data sources.
- Establish policies to improve data quality, governance, and cross-platform alignment.
- Partner with Marketing and Sales to translate the Ideal Customer Profile (ICP) into technical signals to capture high-quality, actionable data for outbound teams.
Process Optimization
- Redesign Opportunity management, approval flows, and renewal/expansion handoffs to increase seller productivity.
- Lead User Acceptance Testing (UAT), document SOPs, and conduct training to ensure high adoption of GTM tools and Salesforce system enhancements.
Insights & Cross-Functional Collaboration
- Serve as the Sales Operations team’s Subject Matter Expert (SME) for data transformation, translating data into business solutions for stakeholders.
- Develop dashboards and KPIs to track system health, data quality trends, and the ROI of automation initiatives.
Required Skills and Qualifications:
- 5+ years of hands-on Salesforce administration experience in a complex, fast-paced environment.
- Highly preferred experience with Openprise, Clay, and/or Tray.io.
- Experience managing sales data tech stack.
- Experience administering and implementing AI-powered tools or workflows in a Go-to-Market Operations / Sales Operations context.
- Strong proficiency in data analytics and reporting.
- Proven experience gathering business requirements and translating them into well-architected system solutions.
- Strong production support mindset, with the ability to balance urgent issues against longer-term platform improvements.
- Excellent project management and communication skills.
Benefits:
- Competitive compensation that may include equity.
- Retirement and Employee Stock Purchase Plans.
- Flexible paid time off.
- Comprehensive benefit plans covering medical, dental, vision, life, and disability.
- Family services that include fertility benefits and equal paid parental leave.
- Professional development supported by formal career pathing, learning platforms, and a yearly learning stipend.
- A curated in-office employee experience, designed to foster community, team connections, and innovation.
- Opportunities to give back to your community, including an annual company-wide Volunteer Week and donation matching.
- Employee Resource Groups that provide supportive communities within Braze.
- Collaborative, transparent, and fun culture recognized as a Great Place to Work®.