Description
As a Senior Associate Process Manager at Capital One, you will be part of a smart, talented team responsible for creating and enhancing processes that deliver excellence to customers each time.
The Senior Associate, Process Manager will play a key role in delivering processes that impact the company's bottom line. You will contribute immediately while strengthening your process management best practices.
General Responsibilities:
- Day-to-day oversight of multiple business processes. Monitor, report, and plan process improvement or redesign initiatives; define, establish, and manage process controls; identify process improvement opportunities and implement them through collaboration with other groups; make final recommendations for approval on changes.
- Collect, analyse, and measure process data to initiate sustainable business practices and procedures and for reporting to senior leadership and executives; review data for trends and gaps in the process that may require additional review.
- Resolve complex problems or transactions, where expertise is required to interpret against policies, guidelines, or processes; escalate breakdowns in the process by asking the right questions and identify and involve the right stakeholders to correct breakdowns.
- Maintain formal process documents, and document processes and projects (creating project reports, presentations, business cases, and diagrams).
- Collaborate on larger initiatives, including representing the department on broader change control forums for input and to represent department interests; challenge forum decisions if project outcome impacts department processes. Participate in cross-functional project teams, including projects driven by other parts of the organisation, to provide input, liaise with training, and partner with groups on execution efforts.
- Provide training to internal customers on specific processes they manage; may deliver presentations, including up to the executive level.
- May perform processes or parts of processes as needed.
Basic Qualifications:
- High School Diploma, GED, or equivalent certification
- At least 1 year of experience in Microsoft Office or G Suite
- At least 2 years of experience in Business Process Management, Project Management, or Risk Management
Preferred Qualifications:
- Bachelor's Degree or military experience
- Lean, Agile, Six Sigma, Business Process Management, or Project Management certification
The minimum and maximum full-time annual salaries for this role are listed below, by location: Plano, TX: $80,800 - $92,200 for Sr. Process Manager Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate's offer letter.
This role is also eligible to earn performance-based incentive compensation, which may include cash bonus(es) and/or long-term incentives (LTI). Incentives could be discretionary or non-discretionary depending on the plan.
Capital One offers a comprehensive, competitive, and inclusive set of health, financial, and other benefits that support your total well-being.