Description
We are seeking a Customer Access Officer to join our Housing Inclusion Service, based at The Woolwich Centre. As part of a dedicated team, you will provide the first point of contact for customers approaching the service as homeless, either in person, over the phone or via email.
The successful candidate will be passionate about delivering a first-class customer service experience and committed to providing high-quality customer care at all times. You will need to be confident working in a fast-paced and demanding environment, be well organised, focused, and able to remain calm and professional under pressure.
Key requirements include:
- Good knowledge of relevant homeless legislation
- Ability to work well with partner agencies
- Excellent written and oral communication skills
- Ability to make full use of various IT programs and systems
The role is a 12-month fixed-term contract, with a salary of GBP 38,256 - 39,276 per year.
If you have any queries about the role or require further information, please email Vicky.honey@royalgreenwich.gov.uk.