Description
The Consumer Acquisition & Engagement team at Mastercard is seeking a client-focused Product Management Specialist to manage customer-engagement and card-portfolio initiatives across multiple markets.
The role combines client relationship management, product and customer-engagement expertise, and hands-on delivery. You will work with clients to understand their card-acquisition, engagement, usage and transaction objectives, translate those needs into relevant campaigns or solutions, and coordinate implementation with internal teams, vendors and external partners.
Responsibilities:
- Develop and maintain strong relationships with assigned clients, understanding their customer-engagement and card-portfolio objectives
- Translate client needs and customer insights into campaigns, product enhancements or practical engagement solutions
- Manage customer-acquisition, engagement, loyalty and promotional initiatives from initial requirements through implementation, monitoring, reporting and closure
- Support clients in improving card acquisition, customer engagement, card usage and transaction activity
- Use customer, campaign and portfolio information to identify opportunities and develop practical recommendations
- Contribute to the development and enhancement of customer-facing products, propositions and experiences
- Coordinate timelines, milestones, dependencies, risks and agreed actions across several parallel initiatives
- Prepare reports, presentations and supporting documentation for clients and internal stakeholders
- Coordinate agreements, campaign funding, budgets, costs and financial settlement with Finance, suppliers and relevant partners
- Maintain accurate and timely campaign, financial and reporting documentation
- Partner with Marketing, Advisors, Product, Managed Services, Finance and other teams to deliver coordinated client solutions
- Manage relationships with external vendors and partners involved in product, programme and campaign delivery
- Identify opportunities to improve customer journeys, campaign performance and existing delivery approaches
- Proactively address obstacles, resolve delivery issues and maintain clear communication between clients and internal teams
- Take personal accountability for assigned clients, initiatives and agreed outcomes
Requirements:
- Demonstrated experience owning client, customer or business-partner relationships
- Experience delivering customer-engagement, product, portfolio, campaign or comparable client initiatives
- Ability to translate client objectives and customer needs into structured actions or practical solutions
- Experience managing work across the delivery lifecycle, including implementation, reporting and follow-up
- Ability to combine client-facing responsibilities with detailed operational ownership
- Strong organisational skills and the ability to manage several initiatives, priorities and deadlines in parallel
- Evidence of independent problem-solving and personal accountability for outcomes
- Strong communication, presentation and relationship-building skills
- Ability to collaborate effectively with clients, internal stakeholders, external partners and suppliers
- Experience working with budgets, suppliers, agreements, campaign funding or financial reconciliation
- Ability to use customer, campaign or portfolio information to develop practical recommendations
- Customer-focused and commercially aware, with an interest in improving engagement and customer outcomes
- Experience in banking, cards, payments, fintech, loyalty, CRM or portfolio management would support success in the role
- Experience working across different markets or with international stakeholders would be beneficial
- Proactive, adaptable and comfortable operating independently after an initial onboarding period
- Strong spoken and written English for collaboration in an international environment