Description
We are seeking a Client Implementation & Service Team Member to join our team in Taipei.
The Client Implementation & Service Team (I&S) acts as a single, consultative point of contact throughout the client implementation and transaction lifecycle across cash management and trade finance.
Key Responsibilities:
- Liaise with clients to ensure smooth implementation of required cash management and/or trade finance services within agreed timelines
- Coordinate with internal parties to promptly investigate and resolve outstanding issues
- Maintain close contact with clients to ensure services meet agreed expectations
- Provide pre-sales support, such as system demonstrations and business requirement discussions
- Provide technical support to clients and internal stakeholders
Requirements:
- Proven experience and solid banking product knowledge in Transaction Banking, Global Payments Solutions, and Trade Finance
- Strong project management skills and experience managing multiple complex global projects
- Experience with digital e-solutions, such as H2H, API, and SWIFT for Corp
- Strong business acumen and commercial awareness
- Excellent communication skills, including written, verbal, and presentation skills
- Fluent in English and Mandarin
- Ability to leverage AI tools to enhance productivity and optimize workflows
What We Offer:
- Annual health checkup
- EAP – free and confidential counseling and online work-life resources
- Annual leave entitlement
- Better maternity leave
- Flexible working arrangements
- Coaching and support from experts
- Continuous learning and development opportunities
- Flexible benefits tailored to your needs