Embedded Security Operator

We are looking for a Security Operator to join us in an embedded role to support the client's 24/7 global security operations.

You will support 24/7 physical security operations through alarm monitoring, access control administration, CCTV operations, incident documentation, dispatch coordination, and customer support activities.

This role is ideal for candidates interested in building a career in physical security operations, emergency response coordination, and security technology management.

As a Security Operator, you will help ensure the safety and security of Snap personnel, facilities, visitors, and operations.

This is an onsite role at the client's London office.

Responsibilities:

• Provide timely response to alarms, incidents, notifications, and requests for service.
• Monitor and manage access control, CCTV, alarm systems, and communications platforms.
• Perform badge creation, modification, deactivation, and access-management support.
• Receive, document, categorize, escalate, and close security incidents.
• Dispatch security personnel, facilities personnel, and emergency responders as required.
• Support emergency communications and incident notifications.
• Respond to Jira tickets, calls, emails, and other customer service requests.
• Maintain accurate records, reports, and audit trails.
• Participate in training, exercises, and continuous improvement initiatives.

Requirements:

• Excellent customer service, communication, and multitasking skills.
• Ability to assess information, follow procedures, and make sound decisions.
• Basic understanding of security operations, dispatch, access control, or CCTV systems preferred.
• Comfortable operating in a fast-paced 24/7 environment.
• Knowledge of Microsoft Office and security technology platforms preferred.
• A current SIA CCTV (Public Space Surveillance) licence.

Qualifications:

• 1-3 years of customer service, operations, security, emergency response, or related experience preferred.
• Experience with Lenel, Milestone, Everbridge, Jira, or similar platforms preferred.