Description
Join Leidos as a TRICARE Beneficiary Services Representative (BSR) FLOATER in Vilseck, Germany, supporting active-duty military members and their families.
As a BSR, you will provide key beneficiary education and enrollment services for the TRICARE Overseas Program (TOP) under the Defense Health Agency (DHA).
Responsibilities:
- Travel 25-75% of the time for multi-site coverage within the EA region, including Bahrain, Belgium, Germany, Italy, Spain, and the UK.
- Verify benefits and enrollment using systems like Defense Online Enrollment System (DOES) and MHS Genesis.
- Process Primary Care Manager (PCM) changes following Military Treatment Facility (MTF) guidelines.
- Offer guidance on TRICARE resources, benefits, enrollment, and claims to beneficiaries in person and over the phone.
- Provide basic claims status updates and support.
- Conduct informational briefings for events like in/out processing, maternity, and pre-separation/retirement.
- Collect and record daily activities and Other Health Insurance (OHI) information into applicable systems.
- Assess and escalate issues as needed for proper resolution.
- Maintain compliance with HIPAA regulations and confidentiality of Protected Health Information (PHI).
- Collaborate and support remote work, training of new team members, and other assigned duties.
Requirements:
- High school diploma or GED.
- U.S. Citizenship.
- SOFA/Command-Sponsored status as a dependent of an Active-Duty Service Member, DoD employee, or U.S. Contractor supporting the DoD.
- Eligible to obtain and maintain ADP IT III clearance.
- 3+ years of customer service experience.
- Willing and able to travel 25-75% of the time.
Essential Skills:
- Fluent in English.
- Proficient in Microsoft Office.
- Effective presentation delivery.
- Tactful communication.
- Self-starter with strong organizational and time management skills.
Preferred Qualifications:
- Familiarity with TRICARE Overseas Program, Defense Enrollment Eligibility Reporting System (DEERS), DOES, and MHS Genesis.
- Background in U.S. military healthcare delivery, medical environments, or civilian healthcare systems.
Salary: $34,500 annually, with an additional $3,500 annual foreign service premium for working in Germany. Pay Range: $31,850.00 - $57,575.00