Description
We are seeking a Principal AI Platform Operations Engineer to join our team. This role is responsible for setting the long-term AI operations and platform vision and strategy for WGU.
Primary Responsibilities:
- Defines the multi-year AI operations and platform technical vision and strategy for WGU, aligned to organizational mission and emerging technological opportunity.
- Establishes the foundational reference architectures and engineering principles that govern how AI/ML systems are deployed, operated, and governed across the organization.
- Leads the evaluation and adoption of frontier AI operations paradigms, tooling, and infrastructure.
- Drives the most complex, highest-stakes AI operations programs in the organization.
- Advises executives on AI operations strategy, risk, and investment priorities.
- Defines AI operations governance including responsible AI standards, model risk management, security, cost accountability, and compliance frameworks for the organization.
- Identifies and incubates emerging operational capabilities.
- Serves as the primary external technical spokesperson for WGU's AI operations work.
- Designs and evolves the team's operating model, hiring criteria, competency framework, and engineering culture.
- Develops Staff, Senior, and II-level engineers through technical mentorship, sponsorship, and organizational knowledge-building programs.
Qualifications:
- Master's Degree in Computer Science, Software Engineering, Data Science, Machine Learning, Math, Physics, or a related field.
- 7+ years of hands-on experience deploying and operating ML/AI systems in production at scale.
- Recognized expertise across the full spectrum of AI operations: deployment, platform engineering, observability, reliability engineering, governance, and LLMOps/MLOps at enterprise scale.
- Ability to define and communicate multi-year technical strategy.
- Deep expertise in frontier AI operations practices and the ability to assess, adapt, and productionize emerging techniques at organizational scale.
Benefits:
- Salary range: $202,000.00 - $313,000.00 per year
- Bonuses
- Medical, dental, vision, telehealth and mental healthcare
- Health savings account and flexible spending account
- Basic and voluntary life insurance
- Disability coverage
- Accident, critical illness and hospital indemnity supplemental coverages
- Legal and identity theft coverage
- Retirement savings plan
- Wellbeing program
- Discounted WGU tuition
- Flexible paid time off
- 11 paid holidays
- Up to 12 weeks of parental leave