Description
Job Description
You will be a Sales Advisor - Foods at Marks & Spencer's Liffey Valley location.
Hours of Work:
- Sunday: No set hours
- Monday: No set hours
- Tuesday: No set hours
- Wednesday: 19:00-23:00
- Thursday: 19:00-23:00
- Friday: 19:00-23:00
- Saturday: 19:00-23:00
Full flexibility is required outside of these hours.
Purpose:
Your job purpose is to deliver an exceptional customer experience by serving and selling in-store and through all digital channels.
Key Accountabilities:
Customer:
- Create an exceptional customer experience by proactively serving customers and role-modelling service behaviours.
- Prioritise customers before tasks.
- Deliver an inspiring shopping environment through excellent product presentation and availability.
- Participate in Plan A activities to support store and local community initiatives.
Selling:
- Sell confidently to customers using product knowledge to sell more in-store and through digital channels.
- Ask questions to understand customer needs and offer personal recommendations.
- Actively participate in store events to achieve selling targets.
- Create selling opportunities at all service points.
Store:
- Understand store business priorities and contribute to improving store performance.
- Follow safe and legal working practices.
- Work productively to minimise losses throughout the store.
- Deliver key activities and operational processes within areas of responsibility.
Team:
- Adapt and work flexibly across the store to support colleagues and meet customer and business needs.
- Take ownership of personal development and seek opportunities to grow knowledge.
- Share knowledge and experience with colleagues to encourage learning and development.
Everyone’s Welcome:
M&S aims to be an inclusive organisation, trusted and admired by colleagues, customers, and suppliers.
We are committed to an active Inclusion, Diversity and Equal Opportunities Policy.