Description
At Harvey, we're transforming how legal and professional services operate. By combining frontier agentic AI, an enterprise-grade platform, and deep domain expertise, we're reshaping how critical knowledge work gets done for decades to come.
As a Majors Customer Success Manager, you'll play a critical role in guiding our largest customers through their journey with Harvey and defining the future of work at elite law firms, Fortune 500 companies and premier asset managers. This position is pivotal in ensuring our customers not only adopt but also derive maximum value from our technology.
Responsibilities
- Lead implementation and transformation programs. Assess customer goals and current workflows, identify valuable use cases and build plans with clear milestones, owners and success measures.
- Drive change in how lawyers work. Partner with lawyers and customer leadership to embed Harvey into everyday practice.
- Own your customer portfolio. Set account strategy and use adoption data, stakeholder feedback and business impact to assess progress and direct the next phase of work.
- Drive retention and support growth. Conduct ongoing discovery to understand customer goals, decision criteria and stakeholder sentiment.
- Lead cross-functional delivery. Bring together Legal Engineering, technical specialists, Product and Sales around a shared customer plan.
- Advise executives and align stakeholders. Build relationships with senior partners, General Counsel and innovation, technology and operations leaders.
Requirements
- Experienced background in asset management, banking or financial service management consulting, technology advisory, transformation delivery or strategic enterprise customer success.
- A track record of turning business goals into executable plans and managing multiple work streams through delivery.
- Experience helping organizations adopt new technology and change established ways of working.
What We Offer
- Ownership of AI implementation and transformation programs with some of the world's leading legal and business organizations.
- The opportunity to build lasting customer relationships and see your work translate into measurable improvements over time.
- Close collaboration with product and specialist teams, with direct input into how Harvey's technology and customer delivery approach evolve.
Compensation
- $180,000-$210,000 OTE with an 80/20 split depending on your location.