Description
As a Customer Success Consultant, you will be responsible for creating and delivering personalised, bespoke guidance and advice to a broad customer base of real estate agents.
You will develop deep customer relationships, promote long-term retention and loyalty, and translate customer feedback into actionable insights.
Key responsibilities include:
- Account advocacy and relationship management
- Data and insight delivery
- Training and engagement
- Administration and hygiene
You will need to be customer-obsessed, data-driven, and possess excellent communication and problem-solving skills.
Benefits include:
- Hybrid working arrangement with 3 days in the office
- 25 days annual leave + additional leave benefits
- Cycle to work and electric car schemes
- Free Calm App membership
- Enhanced parental leave
- Fertility treatment financial support
- Group income protection and private medical insurance
- Gym on-site in London
- 7.5% pension contribution by the company
- Discretionary annual bonus up to 10% of base salary